The State of Intelligent Automation Global Market Report H1 2022

While automation has been actively deployed within GBS and shared services for nearly a decade, its early wins were measured mainly via common transactional metrics of cost, speed, and quality.

Today, those ideas are being left far behind. Instead, the potential of automation is being measured in terms of what it can do or will do for enterprise value.

This report leverages the results of an SSON Research and Analytics survey conducted in Q2 2022, and highlights automation at work in today’s GBS and shared services.

• An overview of automation in action today
• How automation supports strategic GBS
• How to break the unstructured/semi-structured data barrier

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