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Workflow Optimization
Feb 14, 2023
Min Read

Document Processing Workflow Optimization: Tips and Tricks

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Chief AI for Everyone Officer

Imagine chasing down a signature from a colleague who's gone on a permanent vacation to the land of "I'll get to it later." Or losing track of the current version of a document that's been passed around the office more times than a hot potato. Or trying to locate a poorly named excel file lost in a cloud of haphazardly disorganized digital files.

Business operations depend on seamless and precise document processing, which can impact productivity, customer satisfaction, and overall success. From managing project proposals to finance reports, software documentation, HR guidelines, marketing material, and training manuals, documents play a crucial role in daily operations. Most corporations depend on many documents, which are frequently passed among departments, employees, clients, and vendors for approvals, signatures, and changes. As the reliance on these documents grows, it's essential to implement reliable systems to manage them effectively. Missing or inaccessible documents during crucial moments hinder work and hinder progress. According to an IDC survey, document challenges cause a 21.3% loss in productivity.

Enter the document management workflow—a solution that streamlines handling all workplace documents. A document management workflow encompasses creating, tracking, editing, storing, and managing all documents related to business processes.

Benefits of optimizing document management workflows

A poor document processing workflow is detrimental to any business. Inefficient document management can have many causes:

  • Data silos: One of the major causes of poor document workflow is the presence of data silos. These are groups of data that are disconnected from the rest of the business and exist in separate digital locations. This can be due to different departments switching systems over time, leading to unstructured and hard-to-use company data. This issue is prevalent in many organizations, leading to low analytics and business intelligence maturity.
  • Poor communication: Poor document workflows often go hand in hand with poor organizational communication. Neglecting document workflows can cause an inconsistent culture and divisions acting with too much autonomy. This can lead to a siloed culture where departments work independently, with their own data and processes.
  • Time-consuming paper processes: Manual tasks, such as data entry and paper-based processes, are common causes of inefficiency in the document management workflow. Handling physical documents and spending on paper can be costly and time-consuming, hindering staff from performing other important tasks.

A well-designed document management workflow can provide many benefits to businesses, making it a crucial aspect of modern-day organizations. It allows companies to leverage their intellectual capital effectively, ensuring that knowledge is created once and then reused multiple times. Some specific advantages of optimizing the document management workflows include

  • Increased efficiency: By creating knowledge once and reusing it multiple times, businesses can effectively leverage their intellectual capital to maximize their resources. By managing the flow of information through all stages of a process, businesses can improve the efficiency of their work processes and ensure that critical tasks are completed to the satisfaction of all stakeholders. This, beyond providing fiscal and operational gains to the business, can boost employee morale.
  • Reduced errors: Document management systems can help businesses reduce errors in the document processing stage by automating specific tasks and implementing error-proofing techniques. This leads to fewer delays and improved accuracy in the overall process, ensuring that documents are processed correctly the first time. This can lead to reduced costs and improved customer satisfaction and trust in the business.
  • Improved productivity: Businesses can increase their overall productivity by reducing the time spent on manual tasks and streamlining the document processing process. This can lead to more tasks being completed in a shorter amount of time, freeing up resources to focus on other essential tasks. Improved efficiency and reduced errors can also contribute to higher productivity, as resources are used more effectively and there are fewer delays in the process.
  • Better customer experience (CX): Implementing a well-planned document management system can significantly improve the customer experience for businesses. By reducing errors, improving accuracy, and faster processing of documents, companies can provide their customers with a better experience. This can increase customer satisfaction and loyalty, improving the business's reputation and helping it stand out from the competition. A better customer experience can also lead to increased revenue and growth for the business, as satisfied customers are more likely to return and recommend the company to others.

Key steps in optimizing the document processing workflow

Designing a document management workflow for a business depends on various factors, including its size, functions, and the nature of its operations. A small company may have a simple document workflow with fewer departments and fewer documents to manage. In contrast, a large corporation with multiple departments and a complex supply chain may require a more sophisticated document management system.

The type of business activities the company performs also affects the document management workflow. For example, a healthcare company that handles sensitive patient information will have strict document security and privacy regulations, which will impact its document management process. Therefore, companies must assess their specific needs and determine the most appropriate document management workflow to ensure efficiency and compliance.

Some strategies to set up and implement a document processing workflow that is suited to your business include:

  • Analyzing existing workflows: Critical examination of existing workflows can help identify opportunities for improvement and to minimize effort. Sometimes, asking why a step exists leads to the discovery of solutions to eliminate it.
  • Setting goals and KPIs: Defining the purpose of each digital document workflow and creating metrics and KPIs to measure success is crucial. Business procedures often involve multiple people in charge of drafting, updating, evaluating, and approving documents.
  • Involving stakeholders: To reduce the risk of unsuccessful transformation, it is essential to ensure that all stakeholders understand the benefits of document workflow automation. Brainstorming, creating a flowchart everyone agrees on, and group testing of the new design can help optimize the workflow.
  • Being prepared for contingencies: Identifying bottlenecks, process failures, and sources of delays helps to enhance efficiency and speed up operations. The smooth running of internal procedures is vital to the success of a business.
  • Maintaining records of the workflow design: Considering this is about document management, generating documentation detailing each process step and its output is crucial. The documentation should include participants, document distribution, delay management, approvals, document storage, access, and integration with other systems.
  • Adopting state-of-art management practices: Techniques such as business process re-engineering, lean practices, and Six Sigma can significantly improve workflows.
  • Automating repetitive tasks: The adoption of digital tools to handle the repetitive tasks in document management can result in significant cost savings both in terms of avoiding hiring additional workforce for repetitive jobs and avoidance of errors and delays that snowball into unmanageable situations. Additionally, going digital reduces paper waste and helps the environment. Document management systems can also integrate with other systems such as content management, enterprise document management, workflow systems, records management systems, and enterprise content management.
  • Tracking Performance: Regular analysis and scrutiny of the process can help identify areas for improvement. Tracking performance metrics such as completion time and step duration can yield substantial benefits.

Improving document processing speed

Improving document processing speed is critical for businesses as it significantly impacts their overall efficiency and productivity. Timely processing of documents is essential to ensure that tasks are completed within deadlines and work is not delayed due to slow or manual processes. By implementing various techniques, businesses can speed up their document processing process, leading to improved productivity, reduced turnaround times, and enhanced customer satisfaction. Some key techniques to achieve faster document processing include using optical character recognition (OCR) technology, implementing intelligent document processing (IDP), batch processing, and digital signatures.

  • Optical Character Recognition (OCR): OCR technology uses image recognition to scan and convert physical documents into digital, machine-readable files. This can greatly improve document processing speed, as manual data entry is no longer necessary. OCR technology can accurately recognize text, handwriting, and even images, making it a valuable tool for improving document processing speed.
  • Intelligent Document Processing (IDP): IDP uses artificial intelligence and machine learning algorithms to automate document processing tasks. By automating repetitive tasks, businesses can reduce the time and effort spent on manual data entry, improving processing speed. IDP can also identify patterns and structure in data, making it easier to manage large amounts of information and improving accuracy.
  • Batch processing: Batch processing is a method of processing a large number of documents at once, rather than one at a time. This can significantly improve processing speed, as it eliminates the need to process each document individually. Batch processing can also be automated, further reducing the time and effort required to process large volumes of documents.
  • Digital signatures: Digital signatures are a secure, electronic form of signatures that can be used to approve and sign documents. This eliminates the need for physical signatures and the associated delays that can occur when waiting for a physical signature. Digital signatures can be completed quickly and securely, improving processing speed and accuracy.

Accuracy in document processing and management

Errors in document processing and management can cause severe disruptions to business operations and reputational damage. With the increasing reliance on electronic documents, the need to reduce errors in document processing has become even more crucial. Any error in the information contained in a document can result in wrong decisions, miscommunication, and decreased efficiency. Proactive measures to minimize errors not only improve the organization's efficiency but also build trust among stakeholders and reinforce the company's credibility.

Here are some best practices businesses can implement to reduce errors in document processing.

  • The use of templates: One of the most effective ways to reduce errors in document processing is by using templates. Templates help standardize document formats, making it easier for employees to maintain consistency across documents. This, in turn, helps to reduce the risk of errors in data entry, formatting, and other critical aspects of document processing. Templates can be created and managed using various tools, such as word-processing software, document management systems, or web-based platforms. They can also be customized to meet an organization’s specific needs, making it possible to create templates tailored to the organization's specific document processing requirements.
  • Double-checking for accuracy: Another key best practice to reduce errors in document processing is to double-check all information before submitting it. This helps to catch any mistakes that may have been made during the data entry process and ensures that the final document is accurate and up-to-date. Double-checking can be done manually, through visual inspection or cross-referencing with other sources, or it can be automated, using software tools and algorithms to detect errors and inconsistencies. In either case, the goal is to ensure that the final document is accurate and meets the intended purpose, be it for internal use, legal compliance, or public dissemination.
  • Implementing a quality control process: Finally, businesses can reduce document processing errors by implementing a quality control process. This involves having a team of dedicated professionals who are responsible for checking and verifying the accuracy of the information being processed. This helps to catch any errors that may have been missed during the data entry process and can ensure that the final document is accurate, up-to-date, and free of errors. By using automated tools and algorithms, businesses can automate many of the manual checks typically performed by the QC team. For example, automated tools can be used to check the formatting and layout of documents, verify that data fields are correctly populated, cross-reference information with other sources, and check for grammatical errors, typos, and other issues.

Security in document management workflows

Data accuracy and security are critical components in document management workflows. Inaccurate information can lead to errors, mistakes, and potentially disastrous consequences. In the worst-case scenario, it can result in financial losses, loss of customer trust, legal issues, and even harm an organization's reputation. On the other hand, sensitive information, such as personal or confidential data, must be protected against unauthorized access and misuse. The mishandling of such information can result in severe penalties and legal action.

Organizations must implement robust processes and technologies to ensure data accuracy and security in document management workflows. These processes should include regular checks, verifications, and audits of the information being processed. Additionally, organizations must invest in technologies that can provide real-time data validation and security, such as firewalls, encryption, and data backup systems.

Document management workflows should be designed so that only authorized personnel can access sensitive information. This can be achieved by implementing role-based access controls, allowing organizations to assign users different access levels based on their job responsibilities. Additionally, organizations should implement secure authentication mechanisms, such as biometric or multi-factor authentication, to prevent unauthorized access to sensitive information.

Technology and AI in the document management workflow

The use of technology can bring many benefits to the document processing workflow, making it more efficient and accurate. Integrating artificial intelligence (AI) and machine learning (ML) technologies can significantly enhance the document processing process, freeing up time and resources and reducing the risk of human error.

  • Convert images to machine-readable text using OCR: This makes it easier to digitize large volumes of physical documents and extract data from them more quickly and accurately.
  • Information extraction: AI and ML can extract data from documents automatically, reducing the need for manual data entry and minimizing the risk of errors. For example, AI can identify specific fields and data within a document, such as names, addresses, and dates, and extract this information into a structured format.
  • Data validation: AI and ML can validate data within documents, ensuring that the information is accurate and up-to-date. For example, AI can cross-reference data with other sources, such as databases, to check for inconsistencies and flag any errors.
  • Document classification and categorization: AI and ML can automatically classify and categorize documents, making it easier to manage and organize large volumes of documents. For example, AI can identify specific document types, such as invoices, contracts, or purchase orders, and categorize them accordingly.
  • Document review and approval: AI and ML can automate document review and approval workflows, reducing the need for manual checks and speeding up the approval process. For example, AI can flag potential issues within documents, such as missing information or errors, and send automated notifications to reviewers for approval.

By automating tasks and reducing the risk of errors, businesses can minimize the need for corrections and revisions, reducing the overall time and cost of document processing. Technology can also streamline the document processing process by making it more consistent and reducing the risk of inconsistencies, helping businesses work more effectively and efficiently.

Take away

A document management workflow is a combination of various tools and approaches. The present challenges businesses face are integrating different tools for image storage and retrieval, workflow management, compound document management, and document presentation into a unified system. By implementing an electronic document management system, businesses can reap the benefits of increased efficiency, improved transparency, and enhanced collaboration.

With the implementation of this technology, workflows become smoother and less prone to errors, resulting in a faster pace of operations. The need for manual hand-offs is eliminated and the tracking of documents becomes more manageable even when multiple parties are involved. In addition, digitizing paper-based documents and processes can lead to cost savings and a more eco-friendly work environment.

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Workflow Optimization
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