Anyone can tell us about content on the service they consider illegal, whether or not they have an account. Email legal@super.ai with the subject line Illegal content report.

Tell us where the content is, why you consider it illegal, and how to reach you. Give us your name and email address, unless the report concerns an offence involving a child, where you can report anonymously.

You do not need an account, you do not need to be affected by the content yourself, and there is nothing to fill in beyond the email.

We confirm that we received your report. We then decide on it in a timely, diligent, non-arbitrary and objective way, and we tell you the outcome.

We tell you what redress is open to you if you disagree with our decision, including going to court. We do not offer an out-of-court dispute settlement body for these decisions.

If we used automated means at any point in handling your report, we say so when we tell you the outcome.

Where the content is apparent child sexual abuse material, we report it to the National Center for Missing and Exploited Children, wherever the account holder is located, and we preserve the report and the material it concerns for as long as US law requires.

This is a different problem and it has its own route. If you are an organisation and you believe someone has submitted your confidential information, or personal data you are responsible for, to a self-service account without authority, email legal@super.ai with the subject line Unauthorised use of our information.

We will verify who you are, tell you what we properly can, and act under section 8 of the Self-Service Terms of Service. We handle those reports whether or not the content in question is illegal, which is why they do not go through the mechanism above.

Copyright has its own procedure, including a counter-notification route for the person whose material was removed. It is section 10 of the Self-Service Terms of Service, and notices go to legal@super.ai with the subject line Copyright notice.