These terms are the agreement between you and Super.AI Inc., a Delaware corporation, for accounts created through self-service signup on super.ai or in the super.AI product. In these terms, we and us mean Super.AI Inc., and you means the person or organisation holding the account.

They do not apply where an Order Form or a Statement of Work incorporates the Super.AI Platform Agreement: that agreement applies there instead. They also do not apply where your organisation has signed a negotiated agreement with us, such as a master services agreement: that agreement governs its use of the service, including your use of it for that organisation, and nothing in this document changes it.

If you use the service wholly or mainly outside a trade, business, craft or profession, you are a consumer. Sole traders and freelancers signing up for mixed purposes are consumers under these terms where the business purpose is not the predominant one. These terms are written to be valid against a consumer throughout, and nothing in them takes away a right that consumer law gives you. A small number of clauses apply only to business accounts and say so.

You accept these terms when you create an account. The version you accepted, and the date and time you accepted it, are recorded against your account. The version and effective date of this document are shown at the top of this page, and every version we have published stays available at its own address so you can read the one you accepted.

You must be at least 18 years old to create an account. The service is not for children, and we do not knowingly provide it to anyone under 18. If we find out that an account holder is under 18 we close the account and delete the data associated with it.

You confirm, and for as long as you use the service you undertake, that you are acting on your own behalf or with authority to act for the organisation you name, and that you do not submit any third party's confidential information without authority to do so. This is a representation and a continuing undertaking. It is not covered by the indemnity in section 17.

If your employer or client holds a negotiated agreement with us, that agreement, and not this one, governs your use of the service for their work. Tell us and we will move your account into their organisation so the right paper applies to it. Section 6.4 covers what you must not submit in the meantime.

The service lets you send messages in a chat interface, upload documents and text for processing, build and run automated flows over that material, and work in an organisation with other members. Credits meter what you use, as described in section 11. Which features your plan includes is set out in the product, and features change over time. Section 12 covers what we may change for consumers and on what conditions.

3.1 You are interacting with an AI system

When you use chat, you are interacting with an AI system, not with a person. We tell you this here and in the product because you are entitled to know it. Some conversations may later be reviewed by a person, for support or for the purposes described in section 7.

3.2 Outputs

As between you and us, you own the outputs generated from your content. Outputs are produced by AI models. They may be wrong, incomplete or misleading, they are not checked by us before you see them, and the same input can produce different outputs.

Do not rely on an output for a professional decision. In particular, do not rely on it for legal, medical, financial, tax, employment, insurance or safety decisions. Check anything that matters before you act on it. Section 13 sets out the limits of our responsibility, and we do not shift responsibility for our own product onto anyone else.

Third parties take part in delivering the service. The models are run for us by the cloud providers named on our sub-processor page, which also states where each one processes data and under what transfer mechanism.

3.3 Marking of AI-generated output

We do not apply machine-readable synthetic-media marking to outputs. Outputs are produced inside your account for your own use and we do not publish them to the public, which is the situation that marking obligation addresses. If you publish an output yourself, deciding whether it needs to be marked or disclosed is your responsibility.

3.4 What the service is not for

The service is not built to make consequential decisions about people and must not be used to make them. That includes decisions about employment, credit, housing, insurance, education, healthcare and access to essential services. It is also not a companion, a therapist or a source of emotional support, and it is not designed for use by minors. We reassess this position, and the US state laws that turn on it, including the Colorado AI Act, the Texas Responsible Artificial Intelligence Governance Act and California SB 942 and SB 243, if the product moves toward any of those uses.

Your content stays yours. Uploading it to the service gives us no ownership of it.

To be able to run the service for you at all, we need your permission to handle your content. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, transmit, copy, display, convert between formats and otherwise process your content, and to sub-license those same rights to the sub-processors listed on our sub-processor page, in each case solely to provide, secure and support the service for you. The licence lasts only as long as we hold the content and ends when the content is deleted.

We do not use your content to train AI models for general use or for other customers. At your request, we can fine-tune models solely for your own use.

Our AI processors are contractually prohibited from training any model on your content.

We do not sell your content, and we do not use it for advertising. Section 7 describes the analysis we do carry out on self-service accounts, and the Privacy Policy describes how we handle personal data.

A new self-service account receives 1000 credits once. The trial allowance is not refreshed, not renewed and has no cash value.

When the trial allowance is spent, everything you have created stays readable and exportable. What stops is running new work that costs credits.

There are two routes on from there. You can move to a paid plan at any time. Or you can ask us for continued free use, and a person will decide.

Continued free use is a one-off grant, decided by a person against stated criteria: whether the way the account is being used indicates the processing of business documents or company data that the product is built for. It is revocable, it is not part of what you pay for, and we do not promise it. We apply the same criteria to every account and we tell you the outcome either way.

Four rules, numbered separately so that each can be cited on its own. If we restrict your account we tell you which of them we say you broke, as described in section 8.

6.1 No illegal use

Do not use the service for anything unlawful. In particular, do not upload, request or generate child sexual abuse material; do not use the service to build, operate or support stalkerware or unlawful surveillance tools; and do not use it to defraud, threaten, harass or harm anyone.

If we become aware of apparent child sexual abuse material we report it to the National Center for Missing and Exploited Children, wherever the account holder is located, and we preserve the report and the material it concerns for as long as US law requires.

6.2 No explicit sexual content

Do not upload, request or generate sexually explicit content. This is our decision about what this product is for. It is not an allegation that the content is illegal, and it is kept separate from 6.1 for that reason.

6.3 No special category personal data on the free tier

Do not submit special category personal data on the free tier. That means data revealing health, biometric or genetic data, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sex life or sexual orientation, and data about criminal offences or convictions.

If your work involves data of that kind, contact us before you upload it. That processing needs a paid plan and the data protection terms that go with it, described in section 16.

6.4 No third party confidential information without authority

Do not submit a third party's confidential information, or personal data about third parties, unless you have authority to process it in this account. If you work for an organisation, that includes your employer's confidential information and its customers' data. Having access to material at work is not the same as being authorised to put it into a self-service account of your own.

Where the organisation holds a negotiated agreement with us, section 2 applies and the account should be moved rather than used this way. Section 9 sets out how an organisation can tell us that its information has been submitted without authority.

This section applies to self-service accounts only. Accounts under a negotiated agreement are not analysed in the way described here.

We analyse how self-service accounts are used, including the content of the messages you send in chat and the names of the files you upload, and including by automated means. We do this for two purposes: to operate the trial, which includes recommending accounts for continued free use, and to detect breaches of section 6.

What is analysed automatically is your own messages and your file names. The contents of the documents you upload are not read for this purpose. The trial analysis produces a recommendation for a person to act on and applies no confidence threshold of its own. The abuse analysis flags a case when its confidence passes a set threshold, and a flag is not a decision.

A person decides every recommendation about continued free use. A person also confirms every flag before a restriction is imposed, except for the illegal-use category in section 8, where a restriction may be applied automatically and is then reviewed by a person within the stated window. If a person has not confirmed such a restriction by the end of that window, it is lifted automatically.

We carry out these measures diligently, objectively and proportionately, with regard for your rights, including your freedom of expression and your right to data protection. We may also start an analysis on our own initiative or as part of a batch review, rather than only in response to something you did.

How this works in data protection terms, the lawful basis we rely on, how long we keep the records and how to object to it, is set out in our Privacy Policy. Objecting does not cost you access to the service.

If you break section 6 we may restrict what your account can do, suspend it, or terminate it. For illegal use under 6.1 we may act immediately, including automatically. For anything else, a person decides before a restriction takes effect.

Where a restriction has been applied automatically, a person reviews it within the window stated in the notice we send you, and if that has not happened by the end of the window the restriction is lifted automatically.

8.1 What we tell you

When we restrict, suspend or terminate an account we send you a statement of reasons. It sets out what we did and to what it applies, the facts we relied on, the exact clause of these terms we say you broke, whether automated means were used in detecting the case and in making the decision, where geographically the measure applies, how long it lasts, and how to contest it. It also tells you that you can go to court. We do not offer an out-of-court dispute settlement body for these decisions.

To contest a decision, reply to that notice or email legal@super.ai. A person who did not make the original decision looks at it again, and we tell you the outcome with reasons.

8.2 Demotion instead of termination

Where we find that the free tier is being misused, we may return the account to the trial allowance instead of terminating it. Credits already consumed then carry as a negative balance.

That balance is an internal state of your account and nothing more. It is not a debt. It creates no obligation to pay us anything, we never collect it, we never assign it or report it to anyone, and no monetary amount is shown to you. Demotion is available only on the misuse grounds named in this section.

Demotion lasts no longer than 30 days. At the end of that period we either restore the account or terminate it. Throughout the demotion, and not only at the end of it, you can ask us for a copy of your content by emailing support@super.ai, and we provide it free of charge.

8.3 Getting your content back

After termination, whether by you or by us, your content stays retrievable for 30 days. Email support@super.ai within that window and we provide it in a commonly used machine-readable format, free of charge. After those 30 days we delete it, except where the law requires us to keep something, in which case we keep only that and only for as long as required.

8.4 Organisations

An account can belong to an organisation with several members. A measure triggered by the conduct of one member can affect the organisation and therefore the other members, because the entitlements and the content sit at the organisation level. When we suspend an organisation we notify its members.

Anyone can tell us about content on the service they consider illegal, whether or not they have an account. Email legal@super.ai with the subject line Illegal content report. Tell us where the content is, why you consider it illegal, and how to reach you. Give us your name and email unless the report concerns an offence against a child, where you can report anonymously.

We confirm that we received your report. We decide on it in a timely, diligent, non-arbitrary and objective way, we tell you the outcome, and we tell you what redress is open to you, including going to court. If we used automated means in handling the report, we say so.

A separate route exists for a different problem. If you are an organisation and you believe someone has submitted your confidential information, or personal data you are responsible for, to a self-service account without authority, that is a section 6.4 matter and not an illegal-content report. Email legal@super.ai with the subject line Unauthorised use of our information. We will verify who you are, tell you what we properly can, and act under section 8. We handle those reports whether or not the content in question is illegal.

If you own copyright in material you believe has been used on the service without permission, send a notice to our copyright agent: Copyright Agent, Super.AI Inc., 455 Market St Ste 1940 PMB 577536, San Francisco, CA 94105-2448, USA, telephone 844-407-8737, by email to legal@super.ai with the subject line Copyright notice.

Your notice needs to identify the work, identify the material you say infringes it and where it is, give your contact details, state that you believe in good faith that the use is not authorised, state that the information in the notice is accurate, state under penalty of perjury that you are the owner or are authorised to act for the owner, and be signed physically or electronically.

If we remove material of yours because of such a notice and you believe that was a mistake or a misidentification, you can send us a counter-notification with the equivalent statements. We forward it to the person who complained. Unless they tell us within 10 to 14 business days that they have gone to court to stop you using the material, we put it back.

We keep count of repeat infringements, and we terminate the accounts of repeat infringers under section 8.

A credit is the unit we meter usage in. Different kinds of work cost different numbers of credits, and we publish the rate for each kind of work in the product before you run it.

Credits are an entitlement to use the service within a plan period. They are not money, not stored value and not a payment instrument, they cannot be transferred, and they cannot be redeemed for cash.

11.1 Rate changes

We may change what a kind of work costs in credits. A change takes effect only at the start of a renewal term, we give you at least 30 days' notice of it, and you can end the subscription before it takes effect without paying for the new term. Credits you have already bought are consumed at the rate that was in force when you bought them.

11.2 How long credits last

Credits you purchase expire 12 months after the date of purchase.

Credits included in a plan's periodic allowance are for that period and expire at the end of it.

11.3 Subscriptions, renewal and cancellation

A paid plan renews automatically for further periods of the same length unless it is cancelled. The renewal terms, including the price, the length of the period, the renewal date and how to cancel, are shown to you separately at checkout, and you agree to them there by a separate act, not as part of accepting these terms.

If you are a consumer, the first term of a subscription is never longer than two years. After the first term the subscription continues for an indefinite period, and you can end it at any time on one month's notice.

You can cancel at any time in the product, from your billing settings. Cancellation takes effect at the end of the period you have already paid for, and we confirm it to you by email.

11.4 Prices and tax

Prices are shown before you are asked to pay, together with any tax we are required to state. Where we are required to show a price inclusive of tax we do so; where tax is added at checkout we show it before you are bound. Payment is taken by our payment processor, and we do not store your card details.

Apart from the withdrawal right in section 12, and any refund the law requires us to give you, payments are not refundable.

This section applies to consumers resident in the European Economic Area, Switzerland and the United Kingdom. It adds to your rights and does not replace them. Swiss consumers are not covered by EU or UK consumer law, so we grant them the rights in this section as a matter of contract, on the same terms.

12.1 Your courts and your law

You can bring proceedings against us in the courts of the country where you live, and we will bring any proceedings against you there. The mandatory consumer protection law of your country applies to you whatever section 14 says about governing law.

12.2 Withdrawal

You have 14 days from entering into the contract to withdraw from it, without giving a reason. This applies to a paid subscription and it also applies where we provide the service in exchange for your personal data rather than for money, which is the case on the free tier.

To withdraw, tell us in a clear statement. Email legal@super.ai, or use the model withdrawal form, which you can copy into an email or print. You do not have to use the form, and any clear statement will do.

The service starts as soon as your account exists, because that is what you asked for. So before you continue at signup, and again at checkout for a paid plan, we ask you to confirm that you want us to start straight away, and we tell you what follows: once we have fully provided the service you lose the right to withdraw, and if you withdraw part way through you pay for the part already provided. We keep a record of that confirmation.

12.3 The service must work, including on the free tier

The service must be fit for the purposes it is normally used for, match the description we gave, and come with the functionality and features that are normal for a service of this kind. That applies to the free tier as well, because it is supplied in exchange for your personal data. We supply the updates needed to keep the service in conformity for as long as we supply the service to you.

12.4 Changes to the service

We may change the service beyond what is needed to keep it in conformity only where there is a valid reason, such as adapting to a new technical environment, to an increase in users, or to a legal requirement, and we tell you in advance in a durable form. If such a change is more than a minor inconvenience to you, you may terminate free of charge within 30 days of being told or of the change taking effect, whichever is later, and we give you your content back as described below.

12.5 Getting your content back

When the contract ends, for any reason, you may ask us for the content and data you provided or created. Email support@super.ai and we provide it free of charge, without hindrance, within a reasonable time and in a commonly used machine-readable format. There is no self-service export control in the product today: this request route is the one that exists, and it is the one we operate.

12.6 Alternative dispute resolution

We do not take part in dispute resolution proceedings before a consumer arbitration body, and we are not obliged to. We say so here because German law requires a trader who does not participate to state it.

Nothing in this section limits or excludes our liability for death or personal injury, for injury to life, body or health, for gross negligence or intent, for fraud or fraudulent misrepresentation, or for anything else that the law does not allow to be limited. Nothing in this section limits the statutory rights of a consumer, including the rights in section 12.

Subject to the paragraph above, and subject to our liability for foreseeable loss arising from a breach of an essential obligation of this contract, our total liability to you for all claims arising in any period of 12 months is limited as follows. If you use the service without paying us, the limit is 100 US dollars. If you pay for the service, the limit is the greater of 100 US dollars and the total amount you paid us in the 12 months before the event that gave rise to the claim.

We are not liable for indirect or consequential loss, for lost profits, lost business, lost goodwill or lost or corrupted data, to the extent the law allows that exclusion. If you are a consumer this exclusion applies only so far as the law permits.

We provide the service with reasonable skill and care. For consumers, the statutory warranties, including the conformity and update obligations in section 12, are limited only where the law permits and are never excluded. For business accounts, and only to the extent permitted by law, the service is otherwise provided as it is, without further warranty.

We do not claim any statutory immunity for what the models generate. Output is part of the service we provide, and the disclaimers in section 3 together with the limits in this section are the whole of the position we take on responsibility for it.

These terms are governed by the law of the State of Delaware, United States, excluding its conflict of laws rules and excluding the United Nations Convention on Contracts for the International Sale of Goods. Proceedings may be brought in the state and federal courts sitting in Delaware, and we both submit to their jurisdiction.

That paragraph does not take away any right you have under the mandatory consumer law of the place where you live, and it does not require you to bring or defend a claim away from your home courts where the law of your country or state gives you the right to be there. If you are a consumer in a US state whose law gives you rights that cannot be waived, including the California Consumers Legal Remedies Act, those rights are unaffected and you may bring your claim in the courts of your own state. Section 12.1 states the same for consumers in the EEA and the United Kingdom.

Before starting proceedings, either of us may ask the other to try to settle the matter informally, and we will engage with that for 30 days. Trying is voluntary for both of us and is not a condition of going to court. It does not apply to a claim brought in a small claims court, it does not replace or shorten any notice a statute requires you to give us first, including the 30-day notice under section 1782 of the California Consumers Legal Remedies Act, and any limitation period is treated as paused while it runs.

These terms contain no arbitration agreement and no waiver of class or representative proceedings. Disputes go to the courts described above, or to your home courts where you have that right. If we ever propose arbitration, it will be a new agreement that we ask you to accept: it will apply only to claims arising after you accept it and never to a claim already accrued or already notified, any right to opt out will not depend on whether you keep using the service, and we will not treat continued use as acceptance.

You confirm that you are not located in, ordinarily resident in, or acting for the benefit of any person in a country or territory subject to comprehensive sanctions, and that you are not a person with whom we are prohibited from dealing under the sanctions laws that apply to us, including those administered by the United States, the European Union and the United Kingdom.

You may not use the service in, or for the benefit of any person in, Cuba, Iran, North Korea, Syria, Russia or Belarus, or in the regions of Ukraine that are not under the control of the Ukrainian government, namely Crimea, Donetsk, Luhansk, Kherson and Zaporizhzhia. We block signups from those countries where we can identify the country, and we close accounts we find to be in breach.

Providing software of this kind for use in Russia is prohibited by Article 5n of Council Regulation (EU) 833/2014, and providing it for use in Belarus is prohibited by Article 1duodecies of Council Regulation (EC) 765/2006. You must not use the service, or allow it to be used, in breach of those prohibitions or of any export control law that applies to you.

If you use the service for business purposes and the material you submit contains personal data about other people, such as your customers, your staff or your contacts, then for that material you are the controller and we are your processor. This section is our data processing agreement with you. It forms part of these terms, so there is nothing else for you to sign.

It does not cover the processing we carry out for our own purposes, which includes the analysis in section 7, security, fraud prevention, billing and the analytics described in our Privacy Policy. For that processing we are a controller, we rely on our own lawful basis, and the Privacy Policy is the notice that describes it. Keeping the two apart is deliberate: presenting our own-purpose processing as processing on your instructions would misdescribe both.

16.1 What the processing consists of

Subject matter: providing the service you have subscribed to. Duration: for as long as your account exists, plus the deletion windows in section 8.3 and 16.8. Nature and purpose: hosting and storing content, extracting text from it, running AI model inference over it, running the flows you configure, and supporting you, in each case on your instructions. Types of personal data: whatever is contained in the content you choose to submit, together with the account data of your users. Categories of data subject: your users, your customers and contacts, and any person described in the content you submit.

16.2 Our instructions come from you

We process personal data only on your documented instructions. Your instructions are these terms, the configuration you choose in the product, and anything further we agree in writing. Your organisation's model region setting is part of those instructions: it determines where model processing takes place. Unless your organisation restricts model processing to the European Union, model processing takes place in the regions listed on our sub-processor page, which may include regions outside the EEA. If we consider that an instruction infringes data protection law, we tell you.

16.3 Confidentiality and security

Everyone we allow to process your personal data is bound by confidentiality obligations. We implement appropriate technical and organisational measures for the risk, and we describe them in our security documentation, which is available on request through our Trust Center.

16.4 Sub-processors

You give us general authorisation to engage the sub-processors listed on our sub-processor page. That page is the list, and it is where changes are published.

Before a new sub-processor first processes your personal data, we publish it on that page and notify the page's subscription list at least 30 days in advance. That page and its subscription list are the notice mechanism we agree here, so no separate email is required. You may object within those 30 days by writing to us with your reasons. If we cannot resolve your objection, you may terminate the affected part of the service and we refund the fees you have paid for the part you have not used. Where a sub-processor has to be replaced urgently, for example because it fails or presents a security risk, we may replace it first and notify you as soon as we can.

We impose data protection obligations on every sub-processor that are equivalent to the ones in this section, and we remain liable to you for what they do, subject to section 13.

16.5 Helping you with your obligations

We help you respond to requests from data subjects, and we help you with data protection impact assessments and with prior consultation of a supervisory authority, in each case to the extent the service is involved and taking account of the nature of the processing and the information available to us.

16.6 Personal data breaches

We notify you of a personal data breach affecting personal data we process for you without undue delay, and in any event within 24 hours of becoming aware of it. We do not use a longer window because your own notification clock starts when we become aware, not when we tell you.

The notification describes the nature of the breach, including the categories and approximate number of data subjects and records concerned, its likely consequences, the measures we have taken or propose to take, and a contact point at us. Where we cannot provide all of that at once, we provide it in phases without further undue delay. We help you meet your own notification duties to your supervisory authority and to the individuals concerned.

16.7 Demonstrating compliance

We make available the information you need to show that this section is being complied with, and we allow for and contribute to audits, including inspections. In the first instance we satisfy that by providing our independent audit reports, and where that is not enough we agree the scope, timing and cost of an audit with you, on reasonable notice and subject to confidentiality.

16.8 Deletion and return

When the service ends, we delete the personal data we process for you, or return it to you, as you choose, within the window in section 8.3. We keep only what the law requires us to keep, for as long as it requires.

16.9 International transfers

Where we transfer personal data out of the European Economic Area or the United Kingdom, we use a lawful transfer mechanism, which is the European Commission's standard contractual clauses unless another mechanism applies. The mechanism for each sub-processor is stated on our sub-processor page. Where you are established outside the EEA or the United Kingdom but the personal data you send us is protected by the GDPR or the UK GDPR, the same mechanisms apply to our onward transfers of it.

Our data protection contact is privacy@super.ai. The supervisory authorities you can complain to are named in our Privacy Policy.

17.1 Ending the free tier, and dormant accounts

We may stop offering the free tier, or stop providing it to you, by giving you at least 30 days' notice, during which you can ask us for a copy of your content as described in section 8.3. If a free account is not used for 12 months we may close it, after telling you by email and giving you at least 30 days to use it or to ask for a copy.

17.2 Fair use and rate limits

We apply rate limits so that the service stays available to everyone, and we publish them in the product. We do not use them to reduce a paid plan below what you paid for.

17.3 Beta features

Features we label as beta or preview are optional, may change and may be withdrawn, and we do not promise they will work as described. If you are a consumer, using a beta feature does not affect your rights under section 12 in respect of the rest of the service.

17.4 If your use costs us something

If we suffer a direct loss because you used the service unlawfully in breach of section 6.1, you will cover that loss, to the extent it was caused by you and up to the amounts stated in section 13 for the same period. You are never responsible for loss caused by our own fault, and this paragraph does not apply to a breach of section 2 or of any other section.

17.5 Third party services you connect

Flows can connect to third party services that you choose and configure. Your agreement with that provider, and its privacy notice, govern what it does with the data you send it. We are not a party to that agreement and we are not responsible for the provider's acts or omissions. We remain responsible for our own handling of the data, including passing it on where you instruct us to.

17.6 Changes to these terms

We may change these terms, and only where there is a valid reason to: a change in the law or in what a regulator requires of us, a change in the service or in the technical environment it runs in, a new feature or plan, a change in what a third party we depend on provides, or correcting an error or making a term clearer. We tell you by email at least 14 days before a change takes effect, saying what has changed and from when. You may end the contract before any change takes effect, and we refund the unused part of anything you have paid in advance. For a material change we also ask you to accept the new version, and if you decline the contract ends on the date the change takes effect. We never treat continued use of the service as acceptance of new terms.

17.7 Which document wins

If your organisation has a negotiated agreement with us, it comes first, then any Order Form under it, then these terms, which include sections 6 and 16. Our Privacy Policy is a notice that describes how we handle personal data. It is not part of this contract and it does not change it.

17.8 Transfer

We may transfer this contract as part of a merger, acquisition or sale of assets. If you are a consumer and the transfer is to your disadvantage, you may end the contract and we refund the unused part of anything you have paid in advance. You may not transfer this contract without our written consent.

17.9 The rest

Neither of us is liable for a failure caused by something genuinely outside our control, for as long as it lasts. We send notices to the email address on your account. You send notices to Super.AI Inc. by email to legal@super.ai, or by post to Super.AI Inc., 455 Market St Ste 1940 PMB 577536, San Francisco, CA 94105-2448, USA, and that includes a withdrawal under section 12 and a cancellation under section 11.3. Super.AI Inc. is the party you contract with and the only company behind the service, so a notice to any other company is not a notice to us. Formal service of process is made on our registered agent, Registered Agent Solutions, 838 Walker Road Suite 21-2, Dover, DE 19904, USA, which is not where you send a withdrawal, a cancellation or a copyright notice. If a provision turns out to be invalid, the rest stays in force and the invalid provision is replaced by what the law provides. Not enforcing a term straight away does not waive it. Sections 4, 8.3, 13, 14, 16.8 and this section survive the end of the contract. These terms and any Order Form are the whole of the agreement between us about the service, which does not exclude liability for fraudulent misrepresentation and does not affect a consumer's statutory rights. These terms are published in English.