The company chose super.AI after a competitive trial, and our extraction ran in its German merchant onboarding from late 2023 to April 2026.
Before this company's merchant business in Germany could onboard a new merchant, the details collected about that merchant had to be checked against official German business registration documents.
Many of those merchants were small, often sole proprietors, and their registration documents only existed on paper. So someone sat with the paper on one side and the onboarding system on the other and checked it by hand.
It took several minutes per merchant, and it slowed onboarding down.
“When we actually saw how accurate the tool was reading the documents that was basically the moment when we saw this was the right tool for us.”
We built automated extraction for German business registration documents and connected it to the company's onboarding workflow. Details came off the document and into the system, so the routine check no longer meant going back and forth between paper and a screen.
Place names needed extra care. The same place could show up fragmented or written inconsistently from one document to the next, and the extraction had to handle that.
People still handled the cases that needed judgment.
The company took its time choosing, which makes sense for something that sits in the middle of onboarding.
We first met in August 2022 and showed a demo against their requirements in September. The company then ran a competitive trial against several other vendors and extended it in December 2022. Contract and SLA work followed in 2023.
Our extraction went live in late 2023 and ran in merchant onboarding until April 2026, more than 2 years in production.
If your team checks a customer's details against their official paperwork by hand before onboarding them, that's what we worked on with this team. There's more in our customer onboarding and KYC page.
