Trust
super.AI Trust Center
At super.AI, your trust and privacy are our #1 priority. Discover resources related to privacy, security, and compliance.
Trust pillars
How we protect your data
Compliance
Customers all over the world trust us with their most sensitive data. super.AI has put in place controls to meet the unique compliance needs of your industry, including an independent Systems and Organization Controls (SOC 2) examination and General Data Protection Regulation (GDPR) requirements.
Explore our compliancePrivacy Policy
super.AI values your privacy. Review our privacy policy to learn more about the specifics of how your data is collected and handled. This page also provides important information about our data security practices, data retention policies, and more.
Read the privacy policySub-Processors
super.AI uses certain sub-processors to assist in providing our services. We use service providers that may store and process personal data about you and your end users. Review the current list, including identity, location, and role of each material sub-processor.
View the sub-processor list
Agreements
Documents and agreements
Our SOC 2 Type II report and security documentation are held in our Security documents (Vanta). Our SOC 2 Type II report, Trust Center access and the contractual security commitments in the Enterprise Agreement apply to Enterprise customers only, and are available to organisations evaluating the Enterprise plan. Self-service and Growth plans are not covered by our SOC 2 commitment and do not receive the report; what applies to them is the Self-Service Terms of Service and the published policies on our compliance page. Enterprise customers and prospects: request access and we will let you in.
We do not take part in dispute resolution proceedings before a consumer arbitration body, and we are not obliged to. German law requires a trader who does not participate to say so, which is what this sentence is. Section 12.6 of the Self-Service Terms of Service says the same thing contractually.
Anyone can report content they believe is illegal, with or without an account.
Washington and Nevada residents: our Consumer Health Data Privacy Notice describes how health-related information inside submitted documents is handled.
Self-Service Terms of Service
The agreement for accounts created through self-service signup on super.ai or in the product. It covers the free trial, credits, chats, flows, paid plans and data protection.
Read the Self-Service Terms of ServiceSuper.AI Enterprise Agreement
The agreement for enterprise customers. Applies where an Order Form or a Statement of Work incorporates it. If you have a separately negotiated agreement with us, that agreement governs, and if you signed up through the product this is not your contract.
Read the Enterprise AgreementSuper.AI Enterprise Service Level Agreement
The standard availability commitment, service credits and support response targets for Enterprise customers whose Order Form incorporates it. Self-service and Growth plans carry no service level commitment.
Read the Enterprise SLA
Intelligent Document Processing (IDP)
Automate information extraction from any business document with guaranteed quality, with built-in human-in-the-loop review and, on request, our Data Processing Crowd.